Returns & Exchanges

We want you and your pet to love every piece of fashion you purchase from Pawfy. If your order isn't a perfect fit, we offer a 30-day hassle-free return and exchange period for all unworn items with original tags attached.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Place the items in their original packaging, ensuring all labels are intact and the garments are free of pet hair or signs of wear.

3

Ship It Back

Print your prepaid shipping label provided by the portal and drop off your package at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund or ship out your new exchange size within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing