Frequently Asked Questions

Everything you need to know about your Pawfy shopping experience.

How long does shipping take?

We offer standard shipping which typically takes 3-7 business days for domestic orders. International shipping can take between 10-21 business days depending on your location.

What is your return policy?

We want you to love your purchase. If you are not satisfied, you can return unworn and unwashed items with tags attached within 30 days of delivery for a full refund or exchange.

How do I know which size to order?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.

Can I track my order?

Yes! Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.

Are your materials sustainably sourced?

At Pawfy, we are committed to ethical fashion. We work closely with manufacturers who prioritize sustainable materials and fair labor practices to minimize our environmental footprint.